One week passes, Friday rolls around, no call.

Customer Service is something everyone has dealt with, I am always very polite to them because whatever my problem may be is not really their fault, but it sucks for them that they have to be the customer facing people for the company, yet they probably get paid the least (which doesn’t really seem fair that they have to make the customer happy).

I am currently going through a dispute of a sum of money and have contacted customer service today, and the past two Fridays, for a total of three times (for those that cannot count). The first time, I presented my problem very well… was told he cannot do anything about it, and that he would escalate it to customer service. He provided me a ticket number (which I of course failed to write down assuming it would all get taken care of), and informed me I would be called in the next five business days.

One week passes, Friday rolls around, no call.

So I decide to call back and explain the situation again (keep in mind… it takes about 10 minutes each time for me to explain the problem to them again, and then five minutes for them to agree with me. The lady I was speaking with of course asked me for my ticket number, which I did not have… great. So she submits another ticket, and provides me with the ticket number (this time I write it down where I won’t lose it).

One week passes, Friday rolls around, and no call (brings me to today).

Today I call… and once again go through the same process. Big surprise. Same story, different CS person. All in all, this has consumed at least an hour of my life… 45 minutes of cell phone service (using daytime minutes), and a huge headaches. From my calculations… that equals 1 million dollars that they now owe me. Maybe I should send them an invoice that looks like the following:

My time (1 hour @ $200,000 an hour) = $200,000
Cell phone service (50 minutes @ $100 a minute) = $4,500
3 Headaches (1 Headache @ $265,000 per headache) = $795,000
Total: $1,000,000

Starting Monday, I’m going to call them every day until this is resolved. It’s just really annoying that these types of billing errors happen all the time, and all I really want is for this to get resolved. Now, Discuss amongst yourselves.