One thing I learned from my business communications class in college is that non verbal communication is a huge indicator and people do notice it. Even the slightest expressions in the face can trigger someone to not believe you, not trust you, or just flat out be confused by you.
Recently I had to work with a guy that would shake his head no, all the time as I was speaking to him (I believe it may have been some kind of nervous movement). I would look to him for some kind of acknowledgement to insure he understood me, and I would watch him shake his head no, while saying yes. This totally threw me for a loop because I was very unsure what he was saying. I didn’t know which to believe. Eventually I was able to figure out what he was doing, so now when he shakes his head no, I completely ignore it.
Moral of the story, pay attention to your body language, and don’t shake your head no when you are saying yes, it’s really just very inconceivable.
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